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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brayden Nettles

Brayden Nettles

April 30, 2025

5  out of  5
rating by Brayden Nettles
"Thank you Lauren! Go see Lauren and Joel for your life and auto insurance needs"
We responded:
"Hi Brayden! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeremy Degraffenreaidt

April 17, 2025

5  out of  5
rating by Jeremy Degraffenreaidt
"Lauren is an awesome agent to work with she is super efficient always willing to go the extra mile. She’s the reason I’ve stayed with the company ! Thanks Lauren for your awesome customer service"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Lauren has made such a positive impact on your experience. She truly goes above and beyond for her customers, and it’s wonderful to know that her efforts have contributed to your loyalty to the company. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
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Terri Williams

April 8, 2025

5  out of  5
rating by Terri Williams
"Excellent service!"
We responded:
"Hi Terri! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Crystal Roberts

April 3, 2025

5  out of  5
rating by Crystal Roberts
"It’s been great here enjoy coming here very helpful I would recommend!"
We responded:
"Hi Crystal! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Best, Joel"
Profile photo of Alicia Rodriguez

Alicia Rodriguez

April 3, 2025

5  out of  5
rating by Alicia Rodriguez
"Lauren oh my gosh where do I start she is honestly an absolute Amazing person it doesn’t matter if I need quick help with our company insurance needs or a complete new personal policy she is always ready to dig in and get it done quickly and still saving us BIG $$$$!!!!! Thank You Lauren!!!!!"
We responded:
"Hi Alicia! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Best, Joel"
Profile photo of Olivia Davis

Olivia Davis

April 2, 2025

5  out of  5
rating by Olivia Davis
"Great service. Friendly staff."
We responded:
"Hi Olivia! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Best, Joel"
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Jesse Cockman

March 31, 2025

5  out of  5
rating by Jesse Cockman
"Joel Merritt has always been on top of every situation or problem that I've had..worked with me thru situations and r jus kind people and have more patience than I do dealing with things"
We responded:
"Thank you Jesse!"
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Edward Hobby

March 26, 2025

5  out of  5
rating by Edward Hobby
"Would give them a 10 if I could"
We responded:
"Hi Edward! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Best, Joel Merritt State Farm"
Profile photo of Avis Bell

Avis Bell

March 24, 2025

5  out of  5
rating by Avis Bell
"Lauren is very informative agent. She has helped me and my family out a lot. We really do recommend them."
We responded:
"Hi Avis! Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! Best, Joel Merritt State Farm"
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Deb Daber

March 18, 2025

5  out of  5
rating by Deb Daber
"We have been very satisfied with Joel and his staff. I would highly recommend their agency. They are always very quick to respond to any questions or concerns we have. Lauren has been especially helpful and professional to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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steven coe

March 13, 2025

5  out of  5
rating by steven coe
"Sydney did a great job!"
We responded:
"Thank you, Steven! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Sierria Pamplin

Sierria Pamplin

March 6, 2025

5  out of  5
rating by Sierria Pamplin
"I worked with Lauren and she was great! I had a lot of questions and she answered every question I had. Quick and painless. Thank you so much"
We responded:
"Hi Sierria! Welcome to Joel Merritt State Farm! Glad to hear you had a good experience, we look forward to working with you! Best, Joel"
Profile photo of Martha Laudenslager

Martha Laudenslager

March 3, 2025

5  out of  5
rating by Martha Laudenslager
"I was in a minor fender accident. I forwarded all the information including police report number and fotos. Miss Orr was very helpful and professional helping me. Joel Merritt Agency is awesome and I highly recommend them!"
We responded:
"Hi Martha! Thank you for your kind words! We're glad to hear that we were was able to assist you during your recent fender bender. Your recommendation means a lot to us, and we're always here to help whenever you need assistance in the future. Safe travels ahead! Best, Joel"
Profile photo of Jeanetta Carter

Jeanetta Carter

February 28, 2025

5  out of  5
rating by Jeanetta Carter
"Lauren is Awesome and the whole staff at Joel Merritt Statfarm thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Mario Benitez

Mario Benitez

February 28, 2025

5  out of  5
rating by Mario Benitez
"Amazing customer service and help!"
We responded:
"Thank you, Mario, for your review! -Joel"
Profile photo of Doretha Alston

Doretha Alston

February 27, 2025

5  out of  5
rating by Doretha Alston
"Thank you Lauren foe the amazing customer service. I highly recommend Joel Merritt state farm"
We responded:
"Hi Doretha! Thank you for your review! We appreciate you!"
Profile photo of Ron Cullen

Ron Cullen

February 27, 2025

5  out of  5
rating by Ron Cullen
"I would like to say a big thank you to Sydney for helping me today with my drive safe and save. Was having trouble getting the app to work for me and she took the time to help me access it and set it up! I am not very tech savy and was so appreciative of her patience and help."
We responded:
"Thank you, Ron, for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Ted McDaniel

Ted McDaniel

February 27, 2025

5  out of  5
rating by Ted McDaniel
"Always helpful and respectful and really good at what y’all do thanks"
We responded:
"Thanks Ted! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Best, Joel"
Profile photo of Laura Kellner

Laura Kellner

February 26, 2025

5  out of  5
rating by Laura Kellner
"Easy to get a hold of and always very friendly!!!"
We responded:
"Thank you, Laura, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Amir Ghorbani

Amir Ghorbani

February 26, 2025

5  out of  5
rating by Amir Ghorbani
"Their customer service and responsibility is excellent. I have got a good discount on my car and home insurance by them. I am really satisfied and recommend them to my friends. Thank you Joel Thank you Lauren"
We responded:
"Thank you for your wonderful review! We're so glad to hear that you had a great experience with our customer service. Your satisfaction is our top priority, and we truly appreciate your recommendation to friends. If you need anything in the future, feel free to reach out. Thanks again! Joel"
Profile photo of Harold Presley

Harold Presley

February 21, 2025

5  out of  5
rating by Harold Presley
"I received assistance for my insurance from Lauren Orr at state farm. She was very friendly, knowledgeable and helpful. You can tell she enjoys her work and always puts the client first. When ever I have an insurance question or need she will be my go to person. Thank you Lauren for your professionalism."
We responded:
"Hi Harold! Thank you for your thoughtful review! We’re truly grateful for your kind words about our team. It means a lot to us to know that you felt supported and that we could address your questions. We strive to create a welcoming environment, and your feedback encourages us to keep doing our best. We appreciate your trust and look forward to serving you again! Best, Joel"
Profile photo of Wanda Messer

Wanda Messer

February 21, 2025

5  out of  5
rating by Wanda Messer
"Awesome people. Very professional. But, not in a cold or indifferent way. Joel and his staff have always taken the time to answer my questions."
We responded:
"Hey Wanda! Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We pride ourselves on providing professional service while maintaining a warm and approachable atmosphere. Your feedback means a lot to us, and we’re always here to answer any questions you may have. Looking forward to seeing you again soon! Best, Joel"
Profile photo of Barbara Knight

Barbara Knight

February 18, 2025

5  out of  5
rating by Barbara Knight
"Lauren is my favorite fast efficient and so so personable. Five stars"
We responded:
"Hi Barbara! Thank you so much for your kind words. We’re thrilled to hear that Lauren has made such a positive impact on your experience with our agency. Her fast and personable approach is truly what we strive for, and we’re glad you felt that. Your five-star review means a lot to us, and we look forward to continuing to provide you with excellent service in the future! Best, Joel"
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jane armstrongin yogic qqsjisyv5qo8lakydhj2

February 13, 2025

5  out of  5
rating by jane armstrongin yogic qqsjisyv5qo8lakydhj2
"This State Farm Agency is amazing. They are fast and efficient. when it comes to responding to our home and auto needs . We have been customers for over 2 years.It’s a pleasure working with Joel and Lauren."
We responded:
"Hi Jane! Thank you so much for your kind words! We truly appreciate your loyalty over the past two years. It’s our goal to provide fast and efficient service for all your home and auto needs, and we’re thrilled to hear that you’ve had a positive experience working with us. If there’s anything else we can assist you with, please don’t hesitate to reach out. Best, Joel"
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Betty Ann Jr.

February 12, 2025

5  out of  5
rating by Betty Ann Jr.
"The Collins family was serviced with care and compassion as we plan for our patriarch's final arrangements, Lauren Orr truly gave us exactly what we needed in a timely fashion!"
We responded:
"Hi Betty, thank you so much for your heartfelt review. We are honored to have been able to assist the Collins family during such a sensitive time. It’s wonderful to hear that Lauren provided the care and support you needed. We strive to offer compassionate service, and we’re glad we could be there for you. If you need anything further, please don’t hesitate to reach out. Best, Joel "