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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Ashcroft

May 13, 2026

5  out of  5
rating by Amanda Ashcroft
"Everyone at Joel Merritt, State Farm insurance agency , are absolutely wonderful very informative, Extremelyhelpful. They all made me feel like family went out of their way to help me get the best insurance policy for my car. They’re just the best!!"
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Yessica Granados

April 23, 2026

5  out of  5
rating by Yessica Granados
"Siempre dispuestos a ayudarte en cualquier situación o duda . Gracias !!!"
We responded:
"Hi Yessica, we appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Brenda Smith

April 23, 2026

5  out of  5
rating by Brenda Smith
"The staff at Joel Merritt State Farm office in Sanford is the nicest group of employees. They're always pleasant, professional and willing to go that extra mile. I am so happy I switched insurance companies."
We responded:
"Thank you so much Brenda! We love having you as a customer and you are a joy to work with! "
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Billy Backlund

April 22, 2026

5  out of  5
rating by Billy Backlund
"Lauren was the best agent I’ve ever had the pleasure to work with on my insurance needs! She’s awesome!"
We responded:
"Thank you Billy!"
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Paige Gilmore

April 22, 2026

5  out of  5
rating by Paige Gilmore
"Joel Merritt State Farm helped me save so much money on my auto insurance and taught me about the importance of life insurance. Tomorrow is never guaranteed. I recommend them to everyone I know!"
We responded:
"Thank you so much for your kind words and recommendation! I’m glad I could help you save on your auto insurance and provide valuable information about life insurance. It’s true, planning ahead is so important. We appreciate your trust and look forward to continuing to support you and your insurance needs!"
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Crystal Shorb

April 22, 2026

5  out of  5
rating by Crystal Shorb
"Joel Merritt state farm is the best in Lee County! Highly recommend, staff is amazing very professional and kind. Great place to get your life insurance, auto, and homeowners!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our team. Providing professional and friendly service is our top priority, and we’re glad it shows. We appreciate your recommendation and look forward to assisting you with all your insurance needs! "
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Lauren Marie

April 22, 2026

5  out of  5
rating by Lauren Marie
"Joel Merritt State Farm is by far the best office to get your life insurance needs done. They are so thorough and patient. They will walk you through the process and be there to answer any and all questions. I highly recommend this office for all LIFE INSURANCE needs!"
We responded:
"Thank you for your kind words! We're so happy to know our team made a positive impact. Your support means a lot to us, and we’re always here to help with any of your insurance needs. Looking forward to continuing to serve you! "
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jeffrey johnson

April 22, 2026

5  out of  5
rating by jeffrey johnson
"I had an amazing experience with my local State Farm office. From the moment I walked through the door, the staff was welcoming, professional, and ready to help. They truly care about every customer and take the time to explain everything clearly so you feel comfortable and informed. What stood out most was how they treat everyone with kindness and respect, making sure each person gets the attention they need. It’s rare to find a business that combines excellent customer service with genuine care, but this office does exactly that. If you’re looking for insurance with a team that goes above and beyond for every customer, I highly recommend this State Farm office. They make the whole process easy and stress-free."
We responded:
"Thank you Jeffrey! We appreciate your feedback and nice review!"
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L Rod

March 30, 2026

5  out of  5
rating by L Rod
"Always communicative! Price are comparable."
We responded:
"Thank you!! We appreciate you!"
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jeff slater

March 25, 2026

5  out of  5
rating by jeff slater
"I will say this. If you need anything or have a question…..It’s done!! I have to say Lauren is all over it if you needing something or questions. She has been very prompt and absolute pleasure to with. Very helpful! Thank you for your service!"
We responded:
"Thank you Jeff for your kind review! "
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Louisa Petty

March 24, 2026

5  out of  5
rating by Louisa Petty
"Awesome experience with Lauren. Very knowledgable and efficient."
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had an awesome experience with Lauren. She takes pride in being knowledgeable and efficient, and your feedback means a lot to us. We look forward to serving you again!"
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Martha Laudenslager

March 24, 2026

5  out of  5
rating by Martha Laudenslager
"I was in a minor fender accident. I forwarded all the information including police report number and fotos. Miss Orr was very helpful and professional helping me. Joel Merritt Agency is awesome and I highly recommend them!"
We responded:
"Hi Martha! Thank you for your kind words! We're glad to hear that we were was able to assist you during your recent fender bender. Your recommendation means a lot to us, and we're always here to help whenever you need assistance in the future. Safe travels ahead! Best, Joel"
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fred ware

February 11, 2026

5  out of  5
rating by fred ware
"Very great customer service. Love STATE FARM. Treated me great"
We responded:
"Fred, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. At STATE FARM, we’re committed to treating every customer with care and respect. We truly appreciate your support!"
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Charles Mack

February 5, 2026

5  out of  5
rating by Charles Mack
"No pressure, up front, great rates and service! Would 10/10 recommend !"
We responded:
"Hey Charles! Thank you so much for your kind words and recommendation! We're thrilled to hear you appreciated our upfront approach and great rates. It means a lot to us, and we’re always here to help whenever you need. "
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Audrey Swann

January 29, 2026

5  out of  5
rating by Audrey Swann
"I was busy at work and Lauren was able to help me without interrupting my work flow and that was helpful."
We responded:
"Hi Audrey! Thank you for your review, we appreciate you. Best, Joel"
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Pablita Davis

January 15, 2026

5  out of  5
rating by Pablita Davis
"I recently switched my insurance to State Farm—specifically to Joel Merritt’s office—and I couldn't be happier. After being overlooked and undervalued by my previous insurer, the difference is like night and day. From the moment I reached out, I experienced a level of care and attention I didn’t even realize I’d been missing. My first conversation with Lauren set the tone. She was patient, genuinely interested in my needs, and took the time to listen to my full insurance history. She answered every question thoroughly and made sure I completely understood my coverage—not just the basics, but the details that matter. By the end of our call, I was confident and informed, knowing everything was handled with care. When I connected with other team members in Joel’s office, the consistency was on the same accord . Every interaction was personal, respectful, and never rushed. There was no pressure -just real people making me feel valued. I knew I mattered.,I wasn't treated like just another policy number. That sense of trust and peace of mind is priceless. Setting up my account online was just as smooth. The State Farm digital platform is easy to navigate and user-friendly: No wonder the famous State Farm jingle feels so authentic—Joel Merritt’s team truly lives it. They treat you like a neighbor, with warmth, integrity, and genuine care. Now that my auto insurance is in place with them, I finally feel secure and supported. I wouldn’t hesitate to recommend them to anyone looking for more than just a policy—someone who wants a trusted partner."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to know that you had such a wonderful experience with us. Thank you so much for the 5-stars, Pablita! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us anytime. Best, Joel"
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Art Keinath

January 15, 2026

5  out of  5
rating by Art Keinath
"What a wonderful experience. I couldn’t be more pleased with the service and professionalism that was on display. From the moment I walked into the office till the time I left I was warmly greeted and felt like my business was important and the were there to help me"
We responded:
"Hi Art - Thank you so much for the 5-star review of our Team! We deeply appreciate your kind words. Best, Joel"
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Wesley Headen

January 13, 2026

5  out of  5
rating by Wesley Headen
"Lauren has been an absolute pleasure to work with, always positive and has been professional the whole time."
We responded:
"Hi Wesely - Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us. Best, Joel"
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Merit Arcand

December 30, 2025

5  out of  5
rating by Merit Arcand
"They're always helpful."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Julio Terry

December 23, 2025

5  out of  5
rating by Julio Terry
"Service was excellent!!"
We responded:
"Thank you, Julio! - Joel"
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Tina Carpentier

December 20, 2025

5  out of  5
rating by Tina Carpentier
"Lauren is very knowledgeable and friendly!"
We responded:
"Hi Tina, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Stephanie Gonzalez

December 18, 2025

5  out of  5
rating by Stephanie Gonzalez
"Great team! This team has managed my policies for over half a year now and have provided consistent, professional service every time. Thank you Steven and Joel Merritt team."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeff Farnham

December 8, 2025

5  out of  5
rating by Jeff Farnham
"I had an issue with getting a credit back on my credit card for paying our homeowners insurance instead of letting the mortgage company handle it. In any case, Crystal and Lauren helped me take care of it and now we are good to go. They are both very thorough and thoughtful!"
We responded:
"Hi Jeff, thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jerry Brown

November 27, 2025

5  out of  5
rating by Jerry Brown
"They are wonderful to work with and treat you like friends!"
We responded:
"Hi Jerry! Thank you for the nice review. We enjoy working with you as well! "
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Chuuk Jessy

November 25, 2025

5  out of  5
rating by Chuuk Jessy
"Best customer service also quick and easy application."
We responded:
"Hi Chuuk! Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service and found the application process quick and easy. We appreciate your support! Best, Joel"